A new Information, Advice and Support (IAS) Service for Windsor and Maidenhead


From the 1st September 2014, the Parent Partnership Service in RBWM will be known as the Information Advice Service (IAS) Service for Windsor and Maidenhead. The service is changing following the implementation of the Children and Families Act 2014 and the new SEND Code of Practice.

The Children and Families Act says that all Local Authorities have to provide children and young people with SEN or disabilities, and their parents, with access to impartial information and advice. The IAS Service legal obligations and responsibilities are set out in Chapter 2 of the SEND Code of Practice 2014.

Our service will continue to offer an impartial, confidential service to parents and carers of children and young people with SEN and disability. In addition, we will now offer a service to children and young people, who may want to receive information, advice or support themselves.

Our service is free to people who live in the Royal Borough of Windsor and Maidenhead. We want our service to be accessible to everyone who needs it and will respond as flexibly as we can to your individual circumstances and needs.

What does impartial mean?

Our service provides you with access to independently trained IAS staff to discuss your questions and/or concerns on matters relating to SEN and disability.

We work at “arm’s length” from the Royal Borough of Windsor and Maidenhead, which means that we operate independently of the services with responsibility for making provision for children and young people with SEND and their families.